Guarantees

As you're purchasing high quality, sophisticated communications technologies to empower your employees and to enhance your business operations. Standard Tel Networks recognizes that a premier communications system is only an asset if your people and your company can rely on it. With this in mind we have created our unique guarantees that insure prompt, reliable, and professional support both today and in the future.

When evaluating offerings from our competitors, be sure to compare our "guarantees" to all of the competitions "promises".

Response Guarantees*

• In an emergency situation Standard Tel Networks guarantees our on-site response time of 2 hours or less or you are reimbursed an amount equal to 25% of the price of the system. An emergency is defined as the company wide inability to process calls.


• In a non-emergency situation Standard Tel Networks guarantees an on-site response time of one business day or less or your support agreement is extended by an additional month.


• When requesting billable parts or service, Standard Tel Networks guarantees completion within 5 business days or you will receive a 10% discount.

Standard Tel Networks is dedicated to your complete satisfaction. While many companies pay lip service to such concepts as Responsiveness, Service, and Guarantees; Standard Tel Networks has embedded these ideals in our company culture. We call it the Standard Tel Networks Advantage.

Here is a list of our Advantages:

1. Response Guarantees*
   
   1. In an emergency situation Standard Tel Networks guarantees our on-site response time of 2 hours or less or you are reimbursed an amount equal to 25% of the price of the system. An emergency is defined as the company wide inability to process calls.
   
   
   2. In a non-emergency situation Standard Tel Networks guarantees an on-site response time of one business day or less or your support agreement is extended by an additional month.
   
   
   3. When requesting billable parts or service, Standard Tel Networks guarantees completion within 5 business days or you will receive a 10% discount.
   
   


2. 30 Day Money-Back Guarantee
   
   • Standard Tel Networks will refund your purchase price and remove the system if notified within 30 days of installation that the system is not performing according to the published specifications or to written claims provided to you by Standard Tel Networks.
   
   


3. Guarantee of Comprehensive Customer Care
   
   • Standard Tel Networks guarantees that your Comprehensive Customer Care agreement will never be cancelled by Standard Tel Networks for any reason other than non-payment.
   
   
   • * Exceptions: You must be covered under Comprehensive Customer Care. You must not have any delinquent invoices. Acts of God (i.e. snow) could slow down response times.