VoIP for Business

The popularity of VoIP phone service for businesses of any size is due to the recent vast improvements in technology. This change is not only because of cost reductions, but the ability to integrate other parts of business data networks for improved productivity and efficiency.

Our process begins by Assessing your business phone service requirements, which includes looking at your typical phone usage on your recent bills from your service provider. In addition to what you have done historically, we’ll discuss what, if any, changes you will want implemented for your business. Will you want voice mails automatically forwarded to email? Do you need to have customer contact information integrated with your phone service, allowing employees to view an automatic pop-up when customer calls come in? Finding the answers to these and other detailed questions will help us meet all of your needs and help you determine which provider features are cost-justified.

Integration of your business’s voice and data networks can result in the most cost-effective and efficient use of your existing IT infrastructure, with significantly improved employee productivity. Some examples of this type of integration include:

• Phone, Voice mail, fax and email integration, allowing voice messages and faxes to be forwarded to your email inboxes.
• Streamlining so a single receptionist can receive and manage phone calls from multiple offices.
• Interactive voice response (IVR) capabilities for incoming and outgoing phone calls.
• Forwarding after-hours calls on your business phone to your cell phone by programming the system to do this at set hours each day.
• Provider Features such as call billing, allowing employees to track the time spent on a specific phone call.
• Reporting metrics available to system administrators from your provider on the IP calls made from your business.
• Identify service trends including when peak voice traffic occurs and reviewing the types of phone calls made, among other features from your provider.

In order to provide the right service to match your business’s requirements and system capabilities, we work with all of the major service providers in the Indianapolis, Indiana and Kentucky areas to find the best solution for your VoIP phone service needs.