Customer Profile

Silvergate Bank is dedicated to providing the highest level of personal service to our customers. A commitment to customized banking solutions that satisfy both current and long-term needs is redefining the way the bank partners with companies and individuals. Personal relationships and the resources to make a substantial positive impact on client operations define Silvergate Bank as they find new and better ways to deliver the very best in service and value. 

Silvergate worked with Standard Tel Networks to identify a number of concerns regarding their efficiency and overall communication budget.  Their three primary concerns were:

• Multiple locations with multiple systems and multiple vendors
• System management costs out of control
• Communications between branches was difficult, causing customer service issues.

Architected Solution

The solution implemented was a network of Mitel 3300 Communications Platforms including a centralized voicemail at the corporate office and failovers at individual branches.  Silvergate was able to Achieve:

• Replacement of their disparate systems with resilient and redundant Mitel platforms, with a single vendor for service.  
• Streamlined support and management costs, including a 5 year service contract.
• Extension dialing between offices and branches enables ease of call transfer and simpler customer interaction.

Effects of Telefficiency™

In addition to meeting all of Silvergate Bank’s business communication needs, Standard Tel Networks was able to provide a 50% reduction in annual support costs. 

“Standard Tel Networks implemented a Mitel VoIP enterprise solution for Silvergate Bank in early 2011.  We selected this solution based on a variety of factors including cost, features and reliability. Most importantly, there is a high degree of confidence and appreciation for the team of professionals at StandardTel Networks based on years of excellent quality service.  Thanks again guys, for another job well done!”

Don Wolfe, Vice President I.T. Manager

View as PDF